Terms & Conditions

Payment
 
When you follow the payment process you will be led to our checkout page to pay by credit / debit card.
We also accept a bank transfer into our UK account by special request. You should contact us at adm@bfabulous2.com to request this method.
You can also pay by two or three interest free instalments by using our Layaway program. We will ship your bag on receipt of the final payment.
Which ever method you use to pay does not affect your rights under our terms and conditions for returns as laid out below.
 
Shipping
 
If in stock we aim to ship bags within 3 working days of your order being placed and payment being received. We use a trackable service which delivers your bags to you very quickly. Whilst bags are usually shipped from our UK warehouse, we utilise a complex shipping system which means that sometimes orders can be shipped from multiple locations. Orders shipping from multiple locations will receive multiple tracking numbers.
In the case of made to order bags there is usually a 2 - 4 week delay before shipping to allow the bag to be made and inspected. All of our made to order bags are hand finished. Once made up and inspected, the bags are shipped to our warehouse and sent on to our clients using the courier service described above.
Shipping is just £5 to UK destinations, £10 to all other areas except for remote areas when shipping costs will be £15. We will notify you first if your country is classed as remote but if you are not sure please contact us at adm@bfabulous2.com . 
Our stock is constantly renewing so if a bag is out of stock there is usally a short wait for new stock to be available so you can pre-order and your bag will be reserved for you and automatically shipped to you when it is received from the manufacturer. If you order a bag which is out of stock you will be given the option to cancel your order and you will receive a full refund.
Some bags may incur a customs charge from the receiving country. This charge is out of our control and must be borne by our clients.
 
Returns and Exchanges
 
You have the right to return a bag if you change your mind about your purchase from Bfabulous2.com. If you want to return an item you have a 7 day cooling off period. Please contact us within 7 days of receipt of the item to arrange a return using the 'Returns' link at the bottom of each page or by clicking here
 
Once the return is arranged, the item should be returned in an unused, perfect condition carefully packed with all original packing and papers included. 
Items should be returned with a tracking number or signed for mail and shipping / postage costs are the customers responsibility with the exception of damaged bags where we will refund the shipping cost.  
We should receive the returned item within 15 days of receipt by the customer. Customers will be offered an exchange or refund along with shipping charges when they bought the bag i.e. the charges for shipping the bag to our customer when the sale was made. For any returns made after the 15 day period specified above, a store credit will be offered. 
 
Failure to comply with the above may mean that a full refund can not be given.
 
Claims
As the customer you must inform us of any damage to the product within 48 hours of delivery with photographs of the damage, or of non-delivery after 28 days from placing your order for your claim to be valid. Please contact us at adm@bfabulous2.com .
 
Privacy Policy
Your privacy is very important to us and we never share your details with anyone. You may occasionally receive details of our special offers or promotions and the option to cancel will be made available to you. Please see our full Privacy Policy by clicking the link at the bottom of the page.
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