If in stock we aim to ship bags within 3 working days of your order being placed and payment being received. We use a trackable service which delivers your bags to you very quickly. Whilst bags are usually shipped from our UK warehouse, we utilise a shipping system which means that sometimes orders can be shipped from multiple worldwide locations. Orders shipping from multiple locations will receive multiple tracking numbers.
In the case of made to order bags there is usually a 2 - 4 week delay before shipping to allow the bag to be made and inspected. All of our made to order bags are hand finished. Once made up and inspected, the bags are shipped to our warehouse and sent on to our clients using the courier service described above.
Shipping is just £5 to UK destinations, £10 to all other areas except for remote areas when shipping costs will be £15. We will notify you first if your country is classed as remote but if you are not sure please contact us at firstname.lastname@example.org
Our stock is constantly renewing so if a bag is out of stock there is usally a short wait for new stock to be available so you can pre-order and your bag will be reserved for you and automatically shipped to you when it is received from the manufacturer. If you order a bag which is out of stock you will be given the option to cancel your order and you will receive a full refund.
Some bags may incur a customs charge from the receiving country. This charge is out of our control and must be borne by our clients.