Returns & Exchanges

Returns and Exchanges
You have the right to return a bag if you change your mind about your purchase from If you want to return an item you have a 7 day cooling off period. Please contact us within 7 days of receipt of the item to arrange a return using the 'Returns' link at the bottom of each page or by clicking here
Once the return is arranged, the item should be returned in an unused, perfect condition carefully packed with all original packing and papers included. 
Items should be returned with a tracking number or signed for mail and shipping / postage costs are the customers responsibility with the exception of damaged bags where we will refund the shipping cost.  
We should receive the returned item within 15 days of receipt by the customer. Customers will be offered an exchange or refund along with shipping charges when they bought the bag i.e. the charges for shipping the bag to our customer when the sale was made. For any returns made after the 15 day period specified above, a store credit will be offered. 
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